Case Management

Handle complaints, safeguarding, and anti-social behavior with configurable workflows and alerts designed specifically for supported housing providers.

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Complaint Management

Track and resolve tenant complaints efficiently with TenureTrack's comprehensive complaint management system. Ensure all issues are addressed promptly and appropriately.

  • Configurable complaint categories and subcategories
  • Priority-based classification system
  • Escalation pathways and SLA tracking
  • Detailed communication logs and records
  • Resolution tracking and satisfaction monitoring
  • Trend analysis and reporting
Case Management Dashboard

Safeguarding Management

Protect vulnerable tenants with TenureTrack's safeguarding tools. Record concerns, track interventions, and ensure appropriate actions are taken promptly.

  • Secure safeguarding concern recording
  • Risk assessment tools and frameworks
  • Multi-agency collaboration features
  • Intervention tracking and outcome recording
  • Enhanced privacy controls and access restrictions
  • Regulatory compliance documentation
Safeguarding Case Management

Anti-Social Behavior Management

Address anti-social behavior effectively with TenureTrack's specialized ASB management tools. Document incidents, implement interventions, and track outcomes to create safer communities.

  • Incident recording and classification
  • Witness statement documentation
  • Action plan creation and tracking
  • Legal action pathways and documentation
  • Multi-agency engagement tools
  • Pattern recognition and hotspot mapping
ASB Case Management

Configurable Case Workflows

Create custom workflows for different case types with TenureTrack's flexible workflow engine. Ensure consistent processes and procedural compliance across your organization.

  • Custom workflow creation tools
  • Stage-based progression tracking
  • Automated task assignment and notifications
  • Deadline tracking and escalation triggers
  • Document generation at specific workflow stages
  • Approval processes and management sign-offs
Case Workflow Management

Comprehensive Case Reporting

Gain insights into case trends, performance, and outcomes with TenureTrack's powerful reporting tools. Identify patterns and improve your support services.

  • Pre-built report templates for common requirements
  • Custom report builder for specific needs
  • Case trend analysis and visualization
  • Resolution rate and performance metrics
  • Geographic and demographic analysis
  • Regulatory compliance reporting
Case Reporting

Ready to Transform Your Case Management?

Join hundreds of supported housing providers already benefiting from TenureTrack's comprehensive case management capabilities.

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